New Delhi, India
Answers for listed packs bought on this website. Bulk drums, private-label runs and a grade that is not listed still go through an enquiry.
How do I buy a listed pack?
Open the product page, pick the pack, add it to the cart and check out. You can pay with UPI or cards when Razorpay is on, with cash on delivery, or by bank transfer when the plant has saved account details. Guest checkout is allowed. Continue with Google, or create an account, to save the address for the next order.
Can I sign in with Google?
Yes. Continue with Google on My account, checkout, saved grades or track order. Google shares a verified email and name. Add a mobile number and shipping address on the account; Google does not send those. Saved grades follow the Google account after you sign in.
How much is shipping?
Standard shipping is ₹150 on orders under ₹4,000. Shipping is free from ₹4,000. Orders ship inside India only, from Delhi. Handling is 1 to 2 business days, then 2 to 5 days transit.
Can I return a pack?
Unopened retail packs can be returned within 7 days of delivery if the seal is intact. You pay return freight. Opened oil and grease cannot be returned. A wrong grade or leaking pack is replaced at plant cost.
How do I track an order?
Use Track order with the order number and the email on the checkout. Signed-in buyers also see orders under My account. When a courier AWB is booked, the confirmation page links to tracking.
Does the listed price change with pack size?
No. The listed price is the catalog unit shown on the product page. Pack sizes named on the page are the packs the plant can fill. They are not separate prices unless a price is printed next to that pack. 205 litre is a bulk drum; confirm bulk with the plant before paying.
Do you add GST on top of the listed price?
The listed catalog-unit price is what you pay. The tax invoice shows HSN 2710 and splits GST at 18% inside that total: CGST and SGST for Delhi, IGST for other states.
How do I cancel an order?
Ask to cancel before dispatch from the cancellation page or the order confirmation. After dispatch, use the returns policy for an unopened pack.
Still stuck: contact the plant, My account or track an order.